HEAT WORKGROUP ASSET MANAGER

Computer software for use by customer support personnel and technical support help desk personnel, namely software for use in obtaining information on computer hardware and software configurations; for use in showing the relationships among customers, geographic locations and computer hardware and software; for use in tracking and reporting the frequency and duration of software use; and for use in tracking and reporting repair histories, service contracts, warranties and leases; and printed user manuals sold as a unit with the foregoing goods