HDI

Training manuals, books, white papers, workbooks, magazines, surveys and newsletters in the field of customer support and technical support

Retail store services in the field of customer support and technical support-related products; on-line retail store services in the field of customer support and technical support-related products; mail order services in the field of customer support and technical support-related products; association services, namely, promoting the interests of customer support and technical support providers; and business services, namely, conducting business and practice research surveys in the field of customer support and technical support, performing data analysis in the field of customer support and technical support, providing information relating to employment and career counseling and placement, all in the field of customer support and technical support

Educational services, namely, training, courses of instruction, seminars, lectures and certification programs in the field of customer support and technical support; organization of educational seminars, forums and conventions in the field of customer support and technical support; providing educational speakers in the field of customer support and technical support; providing on-line training in the field of customer support and technical support; and online library services, namely providing an electronic reference library in the field of information and sources of information of use to technical help desk and customer support analysts in diagnosing problems and assisting in trouble shooting and correcting such problems for others