H HUMANIA BPO

Business and corporate reports, in the field of real-time data analytics, real-time dashboards, real-time operational key performance indicators (KPI), actionable insights, web statistics, business intelligence, market strategies, market analysis and industry trends in the field of call centers, business process outsourcing, market research and customer experience management

Outsource service provider in the field of business management for others in the field of call centers, business process outsourcing, market research and customer experience management; Business services namely, providing business and corporate reports, namely, real-time data analytics, real-time dashboards, real-time operational key performance indicators (KPI), actionable insights, web statistics, business intelligence, market strategies, market analysis and industry trends in the field of call centers, business process outsourcing, market research and customer experience management; Providing business and corporate consulting services, namely, the management of third party call centers, business process re-engineering, business strategy consulting, customer experience management consulting; strategic marketing consulting in the field of call centers, business process outsourcing, market research and customer experience management; Management and operation of telephone call centers for others; Outsource service provider in the field of call center outbound sales, inbound up-sales, and inbound cross-sales operations for others, customer service and care management for others, and consumer survey services; business process outsourcing in the field of management of telephone call centers and customer service for others; telephone answering services; Business process outsourcing services in the field of accounting services; business process outsourcing services, namely, back office processes in the nature of human resources management, payroll processing services; business process outsourcing, namely, outsourcing of business management, administration and internal business functions, namely, human resources management, administration, administrative staffing, and back office finance functions in the nature of payroll processing services; call center management services for others; outsourcing services in the field of payroll services and invoice management

Providing temporary use of non-downloadable Internet based software for use in the field of market research and customer experience management, namely, software for survey management, data collection, real-time reporting, ad-hoc reporting, KPIs monitoring and dashboards; providing temporary use of non-downloadable Internet based software for use in the field of market research and customer experience management (CEM), namely, software for ticketing creation and management; providing temporary use of non-downloadable Internet based software for use in the field of market research and customer experience management (CEM), namely, software for real-time customer satisfaction alerting; providing temporary use of non-downloadable Internet based software for use in the field of call center operations and business processes outsourcing, namely, software for database management, for routing telephone calls and other types of information data between customers and call centers, and for tracking and reporting of telephone calls across various customer service agents and call centers; providing temporary use of non-downloadable Internet based software for use in managing business processes and telephone call centers, namely, software used to track service levels, generate reports and respond to service compliance issues; providing temporary use of non-downloadable Internet based software to enable communication between multiple call center managers at different locations, and between call center managers and call center agents; providing temporary use of non-downloadable Internet based software to remotely monitor call centers; providing temporary use of non-downloadable Internet based software for use in managing and monitoring telephone calls; providing temporary use of non-downloadable Internet based software for sharing information between businesses and their call centers remotely and in real time; providing temporary use of non-downloadable Internet based database management software and communications software to enable better efficiency, communication and visibility between businesses and their call center resources; Outsource service provider in the field of computer technology support in the nature of help desk services, troubleshooting of computer software problems, IT consulting, and testing of computer hardware and software; outsource service provider of data center management, namely, data warehousing, electronic data storage