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Providing a web site featuring technology that enables users to create, manage, and host a searchable knowledge base website; Providing a website featuring non-downloadable software for creating, managing, and hosting a searchable knowledge base website; Software as a service (SAAS) services featuring software for creating, managing, and hosting a searchable knowledge base website; Software as a service (SAAS) services, namely, hosting software for use by others for creating, managing, and hosting a searchable knowledge base website