GUIDING CUSTOMER CONVERSATIONS

Prerecorded [ videotapes, audio tapes and ] CD-ROMs featuring training materials and presentations in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education; computer software for use in training and education in the fields of management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

Publications, namely,[ textbooks, ] pamphlets, brochures, [ newsletters, journals and magazines ] dealing with management, supervisory and interpersonal skills, sales, customer service, business management, business training and business education

[ Business consulting services in the fields of management, supervisory and interpersonal skills, sales, customer service, business management ]

Educational services, namely, arranging and conducting training classes and seminars in the fields of management, supervisory and interpersonal skills, sales, customer service and business management; [ consultation services in the fields of business training and business education ]