GUEST BILL OF RIGHTS

Conducting quality assurance survey services in the nature of developing, distributing and analyzing comment cards completed by hotel and resort guests; public relations; advertising, marketing and promotional services for hotels and resorts; operating and supervising guest loyalty and incentive programs to promote the quality and productivity of hotels and resorts

Quality assurance services for helping and protecting hotels and their guests, namely, establishing, operating and supervising quality assurance programs to promote the quality and productivity of hotels and resorts

Conflict resoultion mediation services