GUARDIAN

technical support services, namely, troubleshooting of industrial process control systems, namely, diagnosing problems in the industrial processes, and in the computer software and computer hardware used to run industrial process control systems; and providing system life-cycle care of computer systems that run industrial plants, energy facilities, or research facilities, namely, providing technical information updates of industrial process control computer software, providing a computer monitoring service that tracks the performance of the hardware and software that run a customer's industrial process control system and the industrial processes used in that facility and provides historical reports and alerts concerning such performance, providing technical support services for the processes used to operate industrial plants, energy facilities, and research facilities, in the nature of computer consultation by means of a support hotline, and maintaining computer software that runs industrial process control systems