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Research in the field of artificial intelligence; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for multilingual customer service, chatbot automation, and workflow orchestration.; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for providing customer support, resident engagement, and workflow automation.; Providing temporary use of online non-downloadable software using artificial intelligence (AI) for automating automating customer service and citizen support interactions.