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pre-recorded audio and video cassette, CD and DVD recordings in the field of sales training, selling techniques, selling skills, people skills, and customer service skills and techniques

a series of books in the field of sales training, selling techniques, selling skills, people skills, and customer service skills and techniques

educational services, namely, providing live and on-line seminars, classes and workshops in the field of sales training, selling techniques, selling skills, people skills, and customer service skills and techniques, and printed materials distributed therewith