GIMLET

Software as a service (SAAS) for automating gathering of usage statistics for service desks, namely, library reference desks; software as a service (SAAS) to allow service desks to populate searchable knowledge bases; software as a service (SAAS) for tracking of questions received by service desks; software as a service (SAAS) for searching and retrieval of questions received by service desks; software as a service (SAAS) for tagging of questions received by service desks to discover trends and patterns; software as a service (SAAS) for generating reports based on questions received by service desks; software as a service (SAAS) for generating charts and graphs based on questions received by service desks; software as a service (SAAS) for exporting data related to questions received by service desks, namely, exporting of data into spreadsheets; software as a service (SAAS) for tracking of answers provided by service desks; software as a service (SAAS) for searching and retrieval of answers provided by service desks; software as a service (SAAS) for tagging of answers provided by service desks to discover trends and patterns; software as a service (SAAS) for generating reports based on answers provided by service desks; software as a service (SAAS) for generating charts and graphs based on answers provided by service desks; software as a service (SAAS) for exporting data related to answers provided by service desks, namely, exporting of data into spreadsheets; non-downloadable software to gather usage statistics for service desks, namely, library reference desks; non-downloadable software to allow service desk staff to populate searchable knowledge bases; non-downloadable software for tracking of questions received by service desk staff; non-downloadable software for searching and retrieval of questions received by service desk staff; non-downloadable software for tagging of questions received by service desk staff to discover trends and patterns; non-downloadable software for generating reports based on questions received by service desk staff; non-downloadable software for generating charts and graphs based on questions received by service desk staff; non-downloadable software for exporting data related to questions received by service desk staff, namely, exporting of data into spreadsheets; non-downloadable software for tracking of answers provided by service desk staff; non-downloadable software for searching and retrieval of answers provided by service desk staff; non-downloadable software for tagging of answers provided by service desk staff to discover trends and patterns; non-downloadable software for generating reports based on answers provided by service desk staff; non-downloadable software for generating charts and graphs based on answers provided by service desk staff; non-downloadable software for exporting data related to answers provided by service desk staff, namely, exporting of data into spreadsheets