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Application service provider featuring application programming interface (API) software for integration of third party applications with online software platform for creating and operating online customer support communities, data storage, searching, retrieval, monitoring, and analysis of data; Providing on-line non-downloadable internet technology software featuring application programming interfaces (APIs) for use by third party systems to create and operate online customer support communities, data storage, searching, retrieval, monitoring, and analysis of data; Providing on-line non-downloadable internet technology service software for creating and operating online customer communities to capture, facilitate, manage, moderate, curate, analyze and share conversations among a business's consumers and between a business and its consumers for providing customer support, marketing to customers, acquiring customers, gathering customer feedback and capturing recommendations; Providing on-line non-downloadable internet technology service software for creating and operating online customer communities to capture and manage information on customer's demographics, customer's products and services and customer's preferences for improving customer support, sales, marketing and product development; Providing on-line non-downloadable internet technology service software for creating and operating online customer communities for individual and group messaging among a business's consumers and between a business and its consumers; Providing on-line non-downloadable internet technology service software for creating and operating online customer communities for routing customer feedback to a business's employees and allowing for collaboration on customer feedback; Providing on-line non-downloadable internet technology service software for providing business intelligence, namely, measurement and analysis of customer feedback, customer opinions, online customer behavior, and buying indicators to identify customer opportunities and improve customer support and product offerings; Providing on-line non-downloadable internet technology service software for integrating online customer community content with third party websites, third party customer relationship management (CRM) software, third party help desk software, third party knowledge base software, third party social networks, third party marketing software, third party product management software and third party social media management software