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computer software for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as mobile applications, texting, email, kiosks, social media applications, and web channels and directing input to executives, business managers and front-line employees who can engage, act, resolve, respond and bring to closure customer requests and feedback and concerns in real-time

software as a service, (SaaS) namely, the provision of computer software in a computer network hosted environment for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as mobile applications, texting, email, kiosks, social media applications, and web channels and directing input to executives, business managers and front-line employees who can engage, act, resolve, respond and bring to closure customer requests and feedback and concerns in real-time