GENESYS DX

Providing online non-downloadable software featuring artificial intelligence-based communication for providing and facilitating customer engagement, customer service, and customer support; online non-downloadable cloud based software for contact center management; online non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction