GENESYS CLOUD

Personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; contact center and enterprise workforce management services, namely, personnel management services; and operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion