GEEK TIPS

Downloadable computer software application that allows mobile device users to access on-device self-help and technical support and expedited smart call center routing; downloadable computer software application that allows wireless carriers to provide device monitoring, device management and on-line technical support

Providing technical support services, namely, installation, maintenance and updating of computer software for mobile devices; technical support services, namely, monitoring mobile devices, communicating relevant alerts and recommendations to users of mobile devices and providing real-time data to customer services representatives to facilitate better technical support service calls using customer-specific and device-specific behavioral information; troubleshooting of computer hardware and software problems