FT KNOWLEDGE

Downloadable electronic publications, namely, manuals, directories and newsletters, dealing with business management, strategic business planning, sales training, organizational and executive development for businesses, business finance and personal finance and information technology [ recorded on digitized data carriers, floppy discs, compact discs, optical laser discs and CD-ROMs; prerecorded computer software recorded on floppy discs, compact discs, optical laser discs and CD-ROMs featuring information and training material dealing with business management, strategic business planning, sales training, organizational and executive development for businesses, business finance and personal finance and information technology; interactive multimedia software recorded on CD-ROMs, compact discs, optical laser discs in the fields of business management, strategic business planning, sales training, organizational and executive development for businesses, business and personal finance, and information technology; ] electronic database in the fields of business management, strategic business planning, sales training, organizational and executive development for businesses, business and personal finance and information technology recorded on computer media

Providing business and commercial information services, namely, providing information to businesses and individuals in the fields of business management, strategic business planning, organizational and executive development for businesses, and information technology; business market analysis and research services; providing consulting services for business in the fields of organizational and executive development for businesses, and information technology; conducting business conferences and business exhibitions; providing online databases for use in business management, strategic business planning, organizational and executive development for businesses, and information technology

Providing information to businesses and individuals in the fields of business finance and personal finance

Arranging and conducting training, seminars, educational conferences, and courses of instruction in the fields of business, management, strategic business planning, sales training, organizational and executive development for businesses, business and personal finance and information technology

providing customized online web pages featuring user-defined information which includes online web links to other web sites; technical support services, namely, troubleshooting of computer hardware and software problems via telephone, e-mail and fax