FROM TRANSACTIONS TO INTERACTIONS

computer software for use in monitoring and measuring website performance and availability and detecting website problems; and computer software for use in monitoring of web servers

providing business information, namely, information about the performance of third party suppliers in the fields of web hosting, content delivery, mirror sites, database servers, certificate servers, credit card authorization, advertising servers and application service providers; preparing business reports, namely, providing technical reports summarizing the website performance, availability, and problems of clients' websites; business consultation, namely, analysis and optimization of network performance between e-businesses and end users; and business management, namely, end-to-end management of e-business networks comprised of providing transaction assurance, monitoring from multiple locations, providing XML data reports, and providing security audits

providing temporary use of non-downloadable software for use in monitoring and measuring website performance and availability and detecting website problems; providing temporary use of non-downloadable computer software for use in monitoring of web servers; computer services, namely, creating and maintaining web sites for others; computer consultation services, namely, providing real-time information on website performance, availability, and problems; designing and installing software systems to enable businesses engaged in electronic commerce to monitor and measure website performance