FRICTIONLESS SUPPORT

COMPUTER SOFTWARE FOR USE IN THE CREATION, DESIGN, DEVELOPMENT, GENERATION AND OPERATION OF HOST WEB SITES WHICH PROVIDE TECHNICAL SUPPORT SERVICES AND COMPUTER SYSTEMS MANAGEMENT OVER INTRANETS, EXTRANETS, AND OVER A GLOBAL COMPUTER NETWORK

PROVIDING A HOST WEB SITE IN A GLOBAL COMPUTER NETWORK FOR THE USE BY OTHERS IN INTERFACING WITH, AND PROVIDING SUPPORT TO, THEIR CUSTOMERS AND OTHERS; AND PROVIDING SUPPORT SERVICES, NAMELY, ANSWERING TECHNICAL QUESTIONS, TROUBLESHOOTING, UPDATING AND INSTALLING COMPUTER SOFTWARE, AND MANAGING OR SOLVING CUSTOMER PROBLEMS VIA A HOST WEB SITE ON A GLOBAL COMPUTER NETWORK, VIA TELEPHONE, IN PERSON, AND VIA ELECTRONIC MAIL