FRICTIONLESS BUSINESS

computer hardware; computer software, and manuals sold as a unit, for enterprise resource management, for facilities management, for managing and tracking usage, design, configuration and maintenance of telecommunication, fiber optic and electronic communications infrastructures; computer software, and manuals sold as a unit, for managing the acquisition, financing, procurement, inventory, distribution, tracking of allocation of information technology properties, physical plant infrastructure or equipment, or for managing the allocation of personnel; computer programs, namely, operating system programs and utility programs; computer programs for managing communications and data exchange between computers and other portable electronic devices, including personal digital assistants, cellular phones, smart phones, pagers and advanced pagers; computer software featuring a flexible database architecture that captures, creates and edits data for business management, help desks, and support management; and computer software for browsing and distribution of captured business data to users in a business organization; computer software, and manuals sold as a unit, for management, tracking, inventory management, cost analysis, report generation, work order processing, maintenance scheduling, billing, or dispatching for fleets of vehicles, related equipment, or communications equipment; computer software used to facilitate electronic commerce on electronic communications networks; computer software and manuals sold as a unit for computer network management, monitoring, maintenance, and administration; computer software, and manuals sold as a unit, for customer support, help desk, quality assurance, product development, sales or marketing, or for computer or communications network management, all in the fields of computer or communications network management; computer software, and manuals sold as a unit, for enterprise resource management, for infrastructure management, for accounting, for human resource management, for project management, for facilitating budgeting or cost controls, for management or tracking of physical plant assets, tracking information technology or telecommunications assets, for facilitating scheduling, or for help desk applications

electronic commerce consulting and development services; web site development, design, and consulting services; reporting and analysis services for evaluating the cost of ownership and maintenance of assets via electronic communications networks; technical consultation services regarding organizing, evaluating, planning and implementing electronic commerce technologies; technical supervision in the fields of electronic commerce and electronic interchange technologies, monitoring computer systems of others for electronic commerce and electronic interchange technologies and providing backup computer programs and facilities and software manufacturing facilities for others; computer services including development and sale of software; advisory and consultative services relating to computers; provision of business solutions to the financial services industry; services ancillary and related to the foregoing; computer services, namely, operating software for others for management, tracking, inventory management, cost analysis, report generation, work order processing and maintenance