FORTICARE

Providing return merchandise authorization services, namely, management of returned merchandise and arrangement of repair and replacement of goods for customers, namely, computer software, firmware, hardware, and network systems products; arranging for others the replacement of computer software, firmware, hardware and network systems products

Technical support services, namely, troubleshooting in the nature of the repair of computer hardware and computer networking hardware; providing on-site maintenance in connection with computer hardware and computer networking hardware; installation, maintenance and repair of computer hardware and computer networking hardware

Computer consulting services, namely, computer software, hardware, firmware, and network consulting services; computer consulting services, namely, computer software, hardware, firmware, and network security consulting services; technical support services related to the provision of antivirus, anti-spam, anti-spyware, anti-malware, web-content filtering and/or intrusion detection and prevention for network and computer security; troubleshooting of computer software, firmware, and hardware problems and technical monitoring of network systems; computer services, namely, providing a web-based system and online portal for users to access and track customer support request tickets, to access real-time customer support service, to access technical documentation, to access troubleshooting guides, to request technical support, and to troubleshoot software, firmware, hardware, and network issues; upgrading and updating of computer software; technical support services, namely, providing reports in the fields of computer software, firmware, hardware, and network systems for diagnosing computer hardware and software problems; technical support services, namely, providing a website featuring information for diagnosing computer software, firmware, hardware, and network systems problems; technical support services, namely, engineering services in connection with computer software, firmware, hardware, and network systems; technical support services, namely, troubleshooting in the nature of the repair of computer software and firmware; providing on-site maintenance in connection with computer software and firmware; installation, maintenance and repair of computer software and firmware