FORENSIC CUSTOMER MANAGEMENT

Computer programs for use in word processing designed to assist in coaching, training, project planning and personal planning in the fields of negotiation, mediation, dispute resolution consulting and coaching services, photographic slides, prerecorded video tapes featuring negotiation, mediation and dispute resolution techniques, downloadable podcasts in the fields of negotiation, mediation and dispute resolution techniques

Printed instructional, educational, and teaching materials to assist in coaching, training, project planning and personal planning in the fields of negotiation, mediation and dispute resolution; printed materials, namely, program handouts, workbooks, reference materials and newsletters in the fields of negotiation, mediation and dispute resolution

Provision of coaching in the fields of negotiation, mediation and dispute resolution; professional coaching services in the fields of negotiation, mediation and dispute resolution; education services, namely, conducting presentations, seminars, courses, learning workshops, speaking engagement services, lectures, coaching services and tutoring in the fields of negotiation, mediation, dispute resolution

Consulting services in the fields of negotiation, mediation and dispute resolution; Information services in the fields of negotiation, mediation and dispute resolution provided by electronic means and by paper