FONATIVE

Telecommunication and telephony software for operating computerized telephony systems; Software for operating voice over internet protocol (VoIP) systems; Computer software for use in call centers, namely, software for managing and monitoring telephone calls, telephone call recording, speech synthesis, data collection and analysis, interactive voice recognition systems, speech analytics and emotion detection, speech recognition, call conferencing, sending and receiving SMS text messages, providing web chat services, video calling, and provided automated chatbots and virtual agents for customer interaction for call centers

Internet telephony services; Telephony communications services; Telephone communications services, namely, telephony conferencing services; Telecommunications services in the field of automated voice applications and communications systems, namely, providing telephone call routing, call recording, call queuing, interactive voice response, speech recognition, and teleconferencing; Text messaging services

Communications platform as a service (CPaaS) featuring application programming interface software for use in operating telephony systems, voice over internet protocol (VoIP) systems, and web real-time communication (WebRTC) systems; Communications platform as a service (CPaaS) featuring application programming interface software for use in call centers, namely, software for teleconferencing, call recording, speech synthesis, interactive voice response, speech analytics and emotion detection, text messaging, video calling, and virtual agent and chatbot; Cloud Software as a Service (SaaS) for providing a hosted call center solution, namely, operation of voice over internet protocol (VoIP) communication systems, and web real-time communication (WebRTC) systems; Cloud Software as a Service (SaaS) featuring application programming interface software for use in call centers, namely, software for call routing, call forwarding, call recording, speech synthesis, contact management, teleconferencing, agent management, automatic call distribution, speech analytics and emotion detection, text messaging, web chat, email, video calling, virtual agents and chat-bots, and data collection and analysis; Communications platform as a service (CPaaS) featuring application programming interface (API) software for use in call centers, namely, software for management of call center communications and operations; Communications platform as a service (CPaaS) featuring application programming interface (API) software for use in developing mobile telecommunications applications; Consulting services in the field the configuration and implementation of automated voice applications, virtual agent and chat-bot applications, and computer telephony systems; Hosting computer telephony applications, automated voice software applications and virtual agent and chat-bot software applications over communications networks for others; Technical computer consultation services in the field of the configuration and implementation of cloud-based platforms to operate and manage call center functions, namely, providing technical computer consultation for interactive voice response system services, text messaging services, web-chat services, and virtual agent and chatbot services, agent management and routing services, agent application services, workforce management service and speech analytics and emotion detection services to businesses for the configuration and implementation of cloud-based platforms to operate and manage call center functions; Computer system integration services, namely, voice over internet protocol (VoIP) communication system integration services; Computer system integration services, namely, web real-time communications (webRTC) system integration services; Speech analytics and emotion detection services