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Series of printed non-fiction books regarding customer relationship management (CRM), customer loyalty programs, and customer incentive programs; Series of printed books, printed articles, printed handouts and printed worksheets in the fields of customer relationship management (CRM), customer loyalty programs, and customer incentive programs

Research in the fields of customer relationship management (CRM), customer loyalty programs, customer incentive programs, and business and market research; Promoting public awareness of issues created by customer loyalty programs and customer incentive programs

Providing a website featuring blogs and non-downloadable publications in the nature of articles, reports, and blog posts in the fields of customer relationship management (CRM), customer loyalty programs, customer incentive programs, and business and market research; On-line journals, namely, blogs featuring case studies in the fields of customer relationship management (CRM), customer loyalty programs, and customer incentive programs; Educational services, namely, providing classes, seminars, and workshops in the fields of customer relationship management (CRM), customer engagement programs, customer incentive programs, and business and market research; Entertainment services, namely, providing podcasts in the fields of customer relationship management (CRM), customer loyalty programs, customer incentive programs, and business and market research; On-line video journals, namely, vlogs featuring non-downloadable videos in the fields of customer relationship management (CRM), customer loyalty programs, customer incentive programs, and business and market research; Providing coaching and educational services, namely, conducting live seminars, workshops, seminars via live audio and video streaming over the internet, and other online training including non-downloadable podcasts, in the fields of customer relationship management (CRM), customer loyalty programs, customer incentive programs, and business and market research