FIRSTSOURCE

Business process outsourcing services, namely, management and delivery services for others in the field of banking and financial services including back office and front office processes, credit cards, [ insurance, retail banking, collections and mortgages; ] business management services in the field of telecom and media, including fixed line, mobile, broadband and narrowband services and healthcare; customer relationship management; management of telephone call centers for others; transaction processing, namely, electronic processing of orders for others; customer acquisitions, namely, business marketing services featuring customer acquisition programs; administering of customer loyalty programs for others; customer care, namely, customer relationship management, customer services in the field of ensuring the quality of services and products provided to consumers; receivables management, namely, accounts receivable services; business research and analytics

Claims processing for other businesses, namely, electronic processing of insurance claims and payment data, insurance claims processing; [ collections, namely, collection of debts, debt recovery and collection agencies; ] receivables management, namely, accounts receivables financing