FINALI

OFFERING TECHNICAL ASSISTANCE IN THE ESTABLISHMENT AND OPERATION OF CUSTOMER SERVICE ENVIRONMENTS ON E-COMMERCE WEB SITES, INCLUDING THROUGH PROVIDING AUTOMATED TECHNOLOGY TO GUIDE AND ASSIST CUSTOMERS, ANSWER QUESTIONS AND ESCALATE TO LIVE REPRESENTATIVES, AND PROVIDING E-COMMERCE TECHNICAL INFRASTRUCTURE; PROVIDING TRAINED PERSONNEL FOR ANSWERING CUSTOMER INQUIRIES AND/OR CUSTOMER COMPLAINTS REGARDING THIRD PARTY PRODUCTS, ORDERING THIRD PARTY PRODUCTS, AND CONSULTATION RELATED THERETO