FILTERFACTOR

Electronic publications recorded on computer media and downloadable electronic publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, and instructional, educational, and teaching materials, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching

Printed publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, and instructional, educational, and teaching materials, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching

Educational services, namely, arranging, conducting, and providing professional programs, classes, courses, seminars, workshops, and mentoring in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching; consulting services in the fields of personnel training, leadership training, management training, sales training, negotiation skills, recruiting and retention skills, and personal coaching; developing educational books, manuals, looseleaf notebooks, handouts, workbooks, pamphlets, newsletters, brochures, and printed instructional, educational, and teaching materials for others, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching