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Surveying apparatus and instruments for measuring client satisfaction, measuring apparatus and instruments, namely, proprietary electronic circuit board consisting of 3 buttons, survey response counting machines, touch screen tablet computer equipped with a counting application for measuring point of sales client opinion; signaling apparatus and instruments, namely, computer software incorporating an algorithm for sending text alert messages for mobile phones for alerting a service incident, and computer software incorporating an algorithm for sending automatic emails for alerting a service incident; checking and supervision apparatus and instruments for checking employee performance, namely, an alarm, a radio pager, an electronic visual alert that appears on a computer monitor; data processing equipment to automatically transfer client votes to server, namely, a radio; computers; computer software to review results and trends and run analysis in the field of client satisfaction performance

Printed instructional or teaching material, excluding apparatus, in the field of improving client satisfaction to train employees and managers towards better service

Business management, namely, monitoring services for business purposes, and gathering and reporting information for business purposes intended to track stores' daily performance and benchmark results and take corrective actions with point of sales manager to improve client loyalty and therefore financial performance

Transfer of data by telecommunications, namely, transfer of votes from any point of sales to central server and distribution of results to all users through proprietary technology of low consumption and high distance radio frequency

Educational services, namely, providing seminars, classes, workshops, one-to-one coaching, and courses that involve role playing exercises, all of the foregoing in the field of improving client satisfaction; training in the field of improving client satisfaction

Design and development of software, namely, design and development of tailored software for clients to receive results and analyze them in a friendly manner and tailored to their needs