EXPRESSIONS OF EXCELLENCE!

Pre-recorded discs, tapes, CDs, digital video discs, CD-ROMs, and downloadable electronic publications in the nature of electronic books, book excerpts, guides, articles, newspapers, and magazines, all featuring information relating to business consultancy services, management consultancy services, business effectiveness consultancy services, customer interactions and customer service effectiveness consultancy services namely, motivating professional and employee performance and improving customer interactions, and customer service through examples of achievement and excellence across professions, and guiding individuals and organizations to improve their customer service, quality, and performance

Printed publications, books, printed matter, instructional and teaching material, workbooks, booklets, pamphlets, reports, and articles, all relating to instructing individuals and organizations in quality and performance improvement; and to business consultancy services, management consultancy services, business effectiveness consultancy services, customer interactions and customer service effectiveness consultancy services namely, motivating professional and employee performance and improving customer interactions and customer service through examples of achievement and excellence across professions

Business consultancy services, management consultancy services, business effectiveness consultancy services, customer interactions and customer service effectiveness consultancy services, namely, motivating professional and employee performance and improving customer interactions and customer service through examples of achievement and excellence across professions, delivered in person and via a global electronic network

Educational services, namely, instructing individuals and organizations in customer interactions skills, customer service, and quality and performance improvement through training, coaching, motivational talks and speeches, and public and private workshops and seminars, delivered live and via global electronic networks