EXPERT SCHEDULING

COMPUTERS FOR USE IN TELECOMMUNICATIONS; COMPUTER SOFTWARE FOR USE IN TELECOMMUNICATIONS BY CALL CENTERS TO ALLOCATE AGENTS TO ACTIVITIES, SOLD WITH AND WITHOUT INSTRUCTION MANUALS AND COMPUTER-BASED TRAINING GUIDES IN THE FORM OF SOFTWARE; AND COMPUTERS AND COMPUTER SOFTWARE, BOTH FOR USE IN ARRANGING THE FLOW OF WORK AMONG OPERATORS OF A TELEPHONE SYSTEM AND AMONG USERS OF A COMPUTER NETWORK, SOLD WITH AND WITHOUT INSTRUCTION MANUALS AND COMPUTER- BASED TRAINING GUIDES IN THE FORM OF SOFTWARE