75720273
Jun 28, 1999
Pre-recorded audio and video tapes, computer programs and software, programmed computer discs and CD-ROMs, and internet applications. Specifically in the areas of building organizations' internal capacity to improve services and processes; creating vibrant and effective work environments; measuring customer satisfaction and other business processes and outcomes; and serving customers more effectively.
Electrical and Scientific ApparatusPrinted material, including workbooks and manuals. Specifically in the areas of building organizations' internal capacity to improve services and processes; creating vibrant and effective work environments; measuring customer satisfaction and other business processes and outcomes; and serving customers more effectively.
Paper Goods and Printed MatterEducation and training services, including workshops, training sessions, and individual instruction. Specifically in the areas of building organizations' internal capacity to improve services and processes; creating vibrant and effective work environments; measuring customer satisfaction and other business processes and outcomes; and serving customers more effectively.
Education and Entertainment