ETINUUM

software, namely, communications center software, electronic commerce software, and web site software, namely software to manage, manipulate and store data concerning customer information, software for storing an automating documents and the use of documents by businesses, software for enabling companies with call or contact centers to manage interactions between a company and its customers with respect to on or off line communications, software modules for managing and conducting electronic commerce transactions on a global computer network, software modules which manage or interface with inventory or fulfillment systems, software modules which are or which interface with enterprise resource planning software used to run a corporation's manufacturing, financial, and human-resource operations

business consulting, namely, operations and analytical services, namely providing marketing intelligence information and knowledge management services, and direct-to-customer program development and support

communications services, namely providing out-sourced communications center services, namely, application and database hosting and management and customer communication management

computer consulting, namely, design and implementation services in the fields of electronic commerce, direct-to-customer sales and support, web-site development, and technology evaluation, selection and installation