ETALK

Computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control, and measurement of data, audio, and video for call centers; telecommunications software, namely, computer software for collection, measurement, and reporting of quality and productivity data; computer software for use with computer hardware for communications management, and software manuals sold as a unit therewith