EQUEUE

computer hardware communications servers; computer software for use in managing, routing, and integrating voice mail systems, electronic mail systems, global computer network faxes, and multi-media communications; and telecommunications switches, intelligent announcement systems (IAS), which are customized voice announcers that answer telephone calls with a recorded announcement and play messages to telephone callers on hold, computer-telephony integration (CTI) applications, computer graphics software for the generation of customized graphic formats concerning contact center statistics and reports, and interface cards for use in managing, routing, and integrating voice mail systems, electronic mail systems, global computer network faxes, and multi-media communications