ENTERPRISE INTERACTION CENTER

computer programs for combining and integrating voice and data communications with computer technologies, namely, relational databases and local area networks; computer programs for controlling internal and external voice and data communications for a computer network; and computer programs for handling and integrating voice and data communication and computer technologies, namely, directory services, operator services, answering services, call routing, call distribution, out calling, voice response and customized applications, namely, call center automation and process reengineering; administrative services, namely, system configuration and monitoring; and reporting services, namely, real-time and batch reporting; and instruction manuals sold therewith