ENHANSIV

Computer software for use in the for use in general database management of sales, service and technical support data and the connectivity and support of voice, data e-mail, chat and co-browse communications

Customer interaction management services and customer care services for others, namely, computerized database management of sales, service, technical support and general information inquiries of customers through a variety of media and receiving and responding to sales and general inquiries of customers through a variety of media; business management consulting services for all aspects of insourced customer interaction management; business management services, namely planning, designing, and providing spectrum turn key customer interaction management center infrastructure and solutions for others; managing and operating customer interaction centers for others; employment agency service; and management of customer interaction management centers providing customer care and customer interaction management services for others

Telecommunication services, namely, providing telephone, electronic mail and global computer network connection and communication services

Computer programming services for others; the installation, maintenance and updating of computer software and telephony systems in the field of customer care and customer interaction management; application provider services, namely the hosting of temporary, non-downloadable software and computer applications for others in the field of customer care and customer interaction management over global computer networks and through direct connections with the computer systems of others; database development services and technical consultation in the field of customer care and customer interaction management; product research and development for others; computer disaster recovery planning services