ENHANCED DEFINITION

Computer software for organizing, managing, storing, tracking, analyzing and reporting information related to relationship management, sales, promotion, marketing, business methods and enterprise activities; computer software for use in customer support and services; contact management software; schedule management software; computer software for use in performing, organizing and managing electronic business transactions; computer software for electronic billing and payment processing; computer software for use in the field of call center management and quality assurance; business training software; computer software for customer relationship management; computer software for business intelligence; computer software for customer data integration