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Downloadable computer application software for desktop, laptop and handheld computers and mobile phones, namely, software for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Downloadable computer software for use in customer relationship management (CRM); Downloadable computer software for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Downloadable computer software platforms for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Downloadable enterprise software for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Downloadable mobile applications for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Downloadable computer software for creating searchable databases of information and data

Business advice, business analysis, business appraisals, business feasibility studies, business support staff services relating to sales and customer relationship management (CRM), business information; provision of sales analyses, namely, business analysis of sales techniques, business information about sales methods ; sales management services ; database management; data collection, namely, collection of sales management services data into computer databases for business purposes; telephone sales audio transcription services; information and advisory services relating to sales management services

Contact center as a service (CCAAS) featuring computer software platforms for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements; Software as a service (SAAS) services featuring software for recording and analyzing employee telephone and electronic calls and conferences, for recording and analyzing sales calls and conferences, for speech recognition, for assessing and critiquing employees, for training employees with respect to sales skills, for onboarding employees, for implementing sales strategies, for increasing sales engagement and productivity, for providing sales analytics, for integration of sales systems with sales employees' electronic calendars, emails, and telephone and electronic calls and conferences, for integration of sales systems with customer relationship management systems, for integration of sales systems with third-party software and services, for tracking and managing the sales process, for sales pipeline management, for providing access to sales systems from employee devices, for telephone and electronic call and conference transcription, for sales forecasting, for automated logging of sales activity, and for ensuring compliance with electronic security requirements