EMERSANT

Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing database for receiving and responding to sales, service, technical support and general information inquiries of customers of others

Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media; employment agency services; management of customer interaction management centers providing customer care and customer relationship management services

Telecommunication services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network

Education services for others, namely, training courses and seminars in the field of providing customer care and customer relationship management services, namely, services which focus on receiving and responding to sales, service, technical support and general information inquiries of customers of others

Computer programming services, application service provider services, namely, designing, installing, integrating, networking, hosting, operating and maintaining computer software solutions for others; database development services and technical consultation and implementation services in the field of customer care and customer relationship management; product research and development for others; and computer disaster recovery planning services