ELEVATED INSIGHTS

Software as a service (SaaS) featuring software that rapidly and efficiently monitors, tracks, and prepares a presentation indicating specific aspects of interactions of customer relationship workers with customers, wherein the presentation provides information that enables quick and efficient monitoring and evaluation of the quality of those interactions; Software as a service (SaaS) featuring software that enables customer experience management to expeditiously observe and evaluate the effect of customer relationship personnel behavior upon both customer satisfaction and the nature and quality of customer experiences in interacting with individual customer relationship personnel