ELECTRONIC INTELLIGENCE DELIVERY

Business management services with a focus on customer interaction management and customer relationship management, namely receiving and responding to general inquiries, pre-sales requests, collateral requests, sales requests, provisioning requests, billing inquiry and adjustment, account maintenance, customer retention, and other consumer inquiries

Education services, namely, training courses and seminars in the field of providing customer interaction management and customer relationship management services and the definition, design, development, evaluation and creation of remote learning and training programs over a variety of media for others

Computer programming services; multimedia technology application service provider services; systems integration services; information delivery and storage consulting services- website design, development, performance and consulting services; internet, extranet and intranet consulting services; web-enabled e-business application development; design development and implementation of on-line libraries; design development and implementation of computer-based system, process and employee performance assessment services; database development services; technical consultation and implementation services-product research and development for others; and computer disaster recovery planning services