EHANDBOOK

Computer software used in connection with providing education, training, and information to its users relating to process management, process improvement, business performance, and business management methodologies, techniques, processes, and ideas

Training, education, and consulting services in process improvement, process management, business performance, and business management methodologies, techniques, processes, and ideas, and development, research, design and improvement with respect to such methodologies, techniques, processes, and ideas, as well as materials used in connection with such training, education, and consulting services