ECOLINK

Downloadable computer software platforms for integrating third-party communication platforms and collaboration tools, including artificial intelligence (AI), for facilitating the aggregation, analysis, transmission, synchronization, recording, reproduction, display, organization, management, manipulation, archiving, and review of electronic communications, including emails, instant messages, text messages, facsimiles, graphics, documents, files, presentations, business and project tasks, calendar appointments, call history, voice, audio, video, and audiovisual content; downloadable software for enabling interoperability between disparate systems for unified communications, customer relationship management (CRM), agency management systems (AMS), virtual desktop infrastructure (VDI), project management, calendaring, teleconferencing, and workflow automation; downloadable software using AI for dynamic message routing, sentiment analysis, priority handling, auto-response generation, and integration with communication networks including computer networks, the Internet, global information networks, VPNs, WANs, and LANs; downloadable software for the centralized management of communication workflows across on-premises and cloud-based platforms, including internet telephony (VoIP), unified communications, unified communications as a service (UCaaS), voicemail, video conferencing, chat systems, and AI-powered digital assistants; including an AI-based call routing system (“AIRS – Artificial Intelligence Routing System”) that automatically directs incoming calls to the appropriate party or department based on contextual analysis and platform integration, eliminating the need for human receptionists.

Software as a service (SAAS) services featuring software for integrating third-party communication platforms and collaboration tools, including artificial intelligence (AI), for facilitating the aggregation, analysis, transmission, synchronization, recording, reproduction, display, organization, management, manipulation, archiving, and review of electronic communications, including emails, instant messages, text messages, facsimiles, graphics, documents, files, presentations, business and project tasks, calendar appointments, call history, voice, audio, video, and audiovisual content; SAAS services featuring software for enabling interoperability between disparate systems for unified communications, customer relationship management (CRM), agency management systems (AMS), virtual desktop infrastructure (VDI), project management, calendaring, teleconferencing, and workflow automation; software using AI for dynamic message routing, sentiment analysis, priority handling, auto-response generation, and integration with communication networks including computer networks, the Internet, global information networks, VPNs, WANs, and LANs; providing temporary use of non-downloadable software for the centralized management of communication workflows across cloud-based platforms, including internet telephony (VoIP), unified communications, unified communications as a service (UCaaS), voicemail, video conferencing, chat systems, and AI-powered digital assistants; featuring an AI-based call routing system (“AIRS – Artificial Intelligence Routing System”) that automatically directs incoming calls to the appropriate party or department based on contextual analysis and platform integration, eliminating the need for human receptionists.