ECIM

PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE AND SOFTWARE PROGRAMS FOR MANAGEMENT OF CUSTOMER COMMUNICATIONS, NAMELY, SOFTWARE FOR WEB-RECEIVING, ROUTING, RESPONDING AND TRACKING OF CUSTOMER, COMMUNICATIONS AND CUSTOMER INTERACTIONS, AND FOR PRIORITIZING AND PROCESSING ELECTRONIC MAIL, FACSIMILES, IMAGING [; PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE AND SOFTWARE PROGRAMS FOR SCHEDULING APPOINTMENTS AND TASKS, RECORDING CUSTOMER INTERACTIONS AND MAINTAINING A COMMUNICATIONS LOG IN THE FIELD OF CUSTOMER RELATIONSHIP MANAGEMENT IN THE METAL INDUSTRY ]