computer software for use in the field of knowledge management; computer software for recording and manipulating computer screen images, user interaction with the computer, and audio; interactive computer software for eliciting information from computer users; user manuals supplied as a unit with the foregoing; books, magazines, newsletters, and electronic media in the field of knowledge management; online services; providing information in the field of knowledge management via computer and communications networks, including global computer networks and the web
Electrical and Scientific Apparatus