EASY CARE

Downloadable electronic publications in the nature of brochures, pamphlets, e-newsletters, bulletins, and white papers in the field of automotive sales, service, benefits, and/or customer service

Educational publications, namely, books, hand-outs, workbooks, and training manuals in the field of motor vehicle sales, service, benefits, and/or customer service

Advertising, marketing and promotional services for automotive dealerships; electronic commerce services, namely, providing information about products and services via telecommunication networks for advertising and sales purposes; sales promotion for others provided through the distribution and the administration of privileged user cards; coordinating for others the repair and replacement of motor vehicle-related consumer goods

Underwriting, claims administration, claims adjustment, and claims processing of extended warranty and insurance programs in the field of automobiles and similar vehicles; electronic processing of insurance claims and payment data

Automotive maintenance and repair

Education services, namely, providing training in the field of automotive sales and customer service; providing on-line publications, namely, e-newsletters and bulletins in the field of motor vehicles; providing courses, seminars, and workshops in the field of motor vehicles

Technical advice provided to cellular phone users with live human responses to user-initiated queries by means of a support hotline; providing on-line non-downloadable software for use in automotive dealership customer relationship management/database optimization