E-FAQ

COMPUTER SOFTWARE USING ARTIFICIAL INTELLIGENCE FOR USE IN MANAGING HELP-DESK FUNCTIONS, NAMELY, FOR USE IN MAINTAINING HELP DESK LOGS, FOR USE IN PROCESSING AND TRACKING THIRD PARTY E-MAIL INQUIRIES, FOR USE IN COMPARING THE THIRD PARTY E-MAIL INQUIRIES WITH A SET OF PREVIOUSLY SUBMITTED QUESTIONS AND RESPONSES THERETO, AND FOR PROVIDING A LIST OF PROPOSED RESPONSES TO THE THIRD PARTY, AND FOR INSTRUCTION MANUALS SOLD THEREFOR AS A UNIT