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Computer software, for facilitating interactive communication over a global computer information network and other networks; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management The applicant intends to use the mark on or in connection with such goods by affixing the mark to labels, tags, packaging, and in other manners customary in the trade Computer related apparatus, for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location, namely-- computers; computer terminals; work stations comprising a computer terminal with voice communications; memory devices; computer disk drives; hard disk drives; audio tape drives; audio cassette drives; video tape drives; video cassette drives; data tape drives; CD-ROM disk drives; data Processors; voice processors; interactive controllers; voice controllers; data controllers; data routers; data switches; voice routers; voice switches; private branch exchanges (PBX); automatic call distributors (ACD); printers; modems; facsimile modems; and facsimile machines in the field of customer contact management The applicant intends to use the mark on or in connection with such goods by affixing the mark to labels, tags, packaging, and in other manners customary in the trade

computer installation and repair relating to software and hardware used for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location

computer consulting services to facilitate interactive communication and concerning software to facilitate interactive communication, Internet service for customer service permitting customers to display web pages while chatting in real time with company¿ s customer representatives, and computer related services for others, namely, development of, consultation with respect to, and updating of computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location The applicant intends to use the mark on or in connection with such services by advertising, by displaying the mark, by placing the mark on materials provided along with the services, and in other ways customary in the trade