DXHADR

downloadable computer software, namely, computer software for high availability and disaster recovery; downloadable virtualization software operable to consolidate applications, servers, and storage media and orchestrate high availability and disaster recovery maintenance and management of SQL server instances

Technical support services associated with high availability and disaster recovery software operable to virtualize and consolidate applications, servers and storage media, namely, troubleshooting software issues; installation and implementation of software, and troubleshooting in the nature of diagnosing hardware and software problems concerning web and database high availability and disaster recovery applications; monitoring of computer network systems to ensure proper functioning; providing off-site data back up and remote computer data back-up services; computer technology support services, namely, 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications