DUKE ENERGY

providing temporary use of on-line non-downloadable software for managing personal and business accounts, including billing information, payment history, billing and payment options, usage and billing history, estimating electrical energy usage needs, calculating potential savings for home improvement and upgrades; service requests, including start-up and termination of electric and gas utilities, meter reading, new home construction, tree trimming services, and upgrading or change in service; and reporting power outages