DOCLEAF

Computer discs, namely, floppy discs and compact discs containing crisis response manuals

manuals, handbooks, reference cards and training and instruction manuals relating to the effects of disasters and unexpected incidents; manuals for computer programs relating to the effects of disasters and unexpected incidents

Business management services and business administration services relating to disasters and unexpected incidents, namely, developing and administering crisis response plans for organizations in the travel, transport and leisure industries and managing such organizations' responses to disasters or unexpected incidents; business consultation services relating to public relations in the event of disasters and unexpected incidents; business information services relating to public relations in the event of disasters and unexpected incidents

Insurance consultation relating to disasters and unexpected incidents; provision of insurance information, namely, providing companies with information, including on-line information, about the availability of insurance rates and coverage; accident insurance services, namely, insurance brokerage in the field of accidents and disasters for organizations in the travel, transport and leisure industries; administration of insurance portfolios, namely, assistance with filing claims; arranging of insurance services, namely, insurance brokerage in the field of accidents and disasters for organizations in the travel, transport and leisure industries

Education and training services, namely, workshops, seminars and crisis simulations that train organizations how to prepare for and respond to disasters and unexpected incidents; providing information on-line from a computer database or the Internet and relating to training and education about disasters and unexpected incidents

Medical services relating to disasters and unexpected incidents; trauma counseling services and psychological counseling services relating to disasters and unexpected events; spokesperson services relating to disasters and unexpected incidents, namely, providing organizations with spokespersons to address the media and deliver press statements in the event of a disaster or unexpected incident; media handling services relating to disasters and public events, namely, drafting press statements for organizations, developing public relation strategies for organizations and providing organizations with liaisons to interact with the media in the event of disasters or unexpected incidents; services relating to the planning in the event of, monitoring of, training for the handling of and managing the effects of disasters and unexpected incidents, namely, conducting risk assessments of an organization's preparedness for large scale disasters and dispatching logistical support during disasters to organizations in the form of disaster specialists, medical personnel, evacuation teams and transportation